juan36 Privacy Policy — How Your Personal Data Is Handled

When you register and use the juan36 platform, we collect certain personal information that is necessary to operate your account and deliver a safe, reliable gaming experience. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data such as your device type, browser version, IP address, and session activity logs, which help us maintain platform security and troubleshoot any issues you may encounter. Identity verification documents — such as a government-issued ID — may be requested to confirm your age and identity in line with Philippine regulations. We only collect information that is genuinely needed; we do not ask for data that serves no operational or legal purpose. All information you provide is treated with strict confidentiality from the moment it is submitted.

The personal data we collect is used exclusively to operate and improve the juan36 platform for players in the Philippines. Your account details allow us to process registrations, verify your identity, manage your wallet, and handle deposits and withdrawals through local payment methods such as GCash. Technical data helps us detect suspicious activity, prevent fraud, and ensure that the platform remains stable and secure across both desktop and mobile devices. We may use your contact information to send you important account notifications, security alerts, or updates about changes to our terms or policies — we do not send unsolicited marketing messages without your consent. Gameplay data is used internally to improve platform performance, identify popular game categories, and ensure fair play standards are maintained. We do not use your personal data to make automated decisions that would significantly affect your account without human review. Every use of your data is tied to a clear and legitimate purpose.

juan36 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers who assist in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners are bound by strict confidentiality agreements and are prohibited from using your data for any purpose beyond the service they provide to us. In certain circumstances, we may be required to disclose personal information to Philippine regulatory authorities or law enforcement agencies if compelled by law or a valid legal order. We will always aim to notify you of such disclosures where we are legally permitted to do so. No data is transferred outside of secure, vetted channels, and we regularly review our data-sharing arrangements to ensure they remain appropriate and proportionate.

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the juan36 platform is encrypted using industry-standard protocols, ensuring that your information cannot be intercepted during transit. Access to personal data within our organisation is strictly limited to staff who need it to perform their role, and all such access is logged and monitored. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights or interests, we will notify affected players and the relevant Philippine authorities as required by applicable law. You can also help protect your account by using a strong, unique password and enabling any additional security features available in your account settings. We are committed to continuously improving our security practices as technology and threats evolve.

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by Philippine law and regulatory obligations. Account information is typically retained for the duration of your active account and for a defined period after account closure, to allow for the resolution of any outstanding disputes, compliance audits, or legal proceedings. Transaction records are kept in line with financial record-keeping requirements applicable in the Philippines. Technical logs and session data are retained for a shorter period and are used primarily for security monitoring and platform diagnostics. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you would like to know the specific retention period that applies to a particular category of your data, you are welcome to contact our support team for clarification.

As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your data, to ask us to correct any inaccuracies, and to request the deletion of your data where it is no longer needed for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data while a dispute is being resolved. If you have provided consent for a specific use of your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and in accordance with applicable Philippine privacy law.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make changes, the revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. For significant changes that materially affect your rights or how we use your data, we will make reasonable efforts to notify you directly through your registered email address or via an in-platform notification. Continued use of the juan36 platform after a policy update has been published constitutes your acceptance of the revised terms. If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to our support team — we are always happy to help clarify.